“I have purchased several items from CPO and everything about the purchasing process has been excellent. The product quality has been excellent and the delivery has in most cases beat my expectations. CPO is my favorite shopping site for reconditioned and new tools and equipment.”
CPO Customer Satisfaction
At CPO, we pride ourselves on 100% customer satisfaction. Our customer service representatives are knowledgeable, friendly, and willing to go the extra mile to ensure that our customers are satisfied. Our #1 goal at CPO is for you to become a repeat customer. But don't just take our word -- read what our customers are saying!
More Customer Testimonials
"I just wanted to take a moment and salute you for being a TOP of the line store. My online shopping experience was flawless from start to finish. Your shipping time was amazingly fast and I would like to commend your Customer Service Dept. for being courteous, knowledgeable and super to deal with!!" - Robbin P.
"a very pleasant online shopping/fulfillment experience as a first-time customer. an exception to the usual rule of poor/no customer communications in the worldwideweb of power tools/parts providers. CPO must have live people working there who care." -Steve W.
"CPO DEWALT was a pleasure to do business with. The ordering process (web page) was clean and fast, the landed price was excellent, and the delivery was economical and fast. I could not have asked for anything more." -Steven R.
"Eight hours after I placed the order for drill #1, my husband announced that we ordered the wrong one. Called CPO DeWalt. They immediately issued a return authorization number and took my order for the preferred drill. All were here within 3-4 days via standard free shipping. Return and credit processed promptly. Excellent experience. Wish all online merchants were as responsive." -Merle G.
"Best pricing available, easy transaction, and a great product. I always check CPO DeWalt first when I'm trying to locate a specific power tool. Great organization." -Steve I.
"The site is as good as any other top web store. Easy to use and information is clear and straight forward. I purchased a refurbished framing nailer and it was clearly advertised as refurbished. The condition was excellent and it works great. The order was shipped with the basis ground shipping option and it came in 2 day. The price was a good price for a refurbished tool." -Edmund K.
"My husband loved it. It was about $150.00 cheaper than our local store was asking!!!!!" -Dawn B.